PRIVACY POLICY:

AT KARROT (HEREINAFTER REFERRED TO AS "COMPANY," "WE," "OUR," OR "US") RESPECTS YOUR PRIVACY AND IS COMMITTED TO PROTECTING IT THROUGH THIS PRIVACY POLICY. THIS POLICY OUTLINES THE TYPES OF INFORMATION WE MAY GATHER FROM YOU OR THAT YOU MIGHT SHARE WHEN ACCESSING OUR KARROT APPLICATION (HEREINAFTER REFERRED AS APPLICATION).

BEFORE USING THE KARROT WEBSITE OR APPLICATION, WE ENCOURAGE YOU TO CAREFULLY REVIEW THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH HOW WE PROCESS PERSONAL DATA AS DESCRIBED HERE, PLEASE REFRAIN FROM USING THE KARROT PLATFORM AND DO NOT SUBMIT YOUR PERSONAL INFORMATION.

KARROT CONNECTS YOU WITH A WIDE RANGE OF GROCERIES AND RELATED PRODUCTS THROUGH INDEPENDENT SUPPLIERS. AS PART OF FACILITATING THESE TRANSACTIONS, WE COLLECT RELEVANT PERSONAL INFORMATION TO ENHANCE YOUR EXPERIENCE AND ENSURE SMOOTH OPERATIONS.

1- PERSONAL INFORMATION:

THE USERS OF KARROT APPLICATION MAY BE REQUIRED TO PROVIDE CERTAIN PERSONAL DETAILS IN LINE WITH OUR TERMS AND CONDITIONS. PERSONAL INFORMATION REFERS TO ANY DATA THAT CAN IDENTIFY OR CONTACT AN INDIVIDUAL. KARROT MAY SHARE THIS PERSONAL INFORMATION WITH GROCERY STORES AND OTHER PARTNERS TO PROVIDE YOU WITH OUR PRODUCTS AND SERVICES. YOU CAN PROVIDE YOUR PERSONAL INFORMATION IF YOU WISH TO DO SO, BUT IF YOU WISH NOT TO PROVIDE YOUR PERSONAL INFORMATION YOU MAY NOT BE ABLE TO RECEIVE OUR PRODUCTS AND SERVICES WHICH ARE REQUIRED BY YOU, ALSO WE MIGHT NOT BE ABLE TO ASSIST YOU IF YOU REQUIRE ANY ASSISTANCE FOR YOUR ORDER TO BE DELIVERED.

2- PERSONAL INFORMATION COLLECTED:

WHEN YOU DOWNLOAD THE APPLICATION AND CREATE YOUR ACCOUNT YOU MIGHT BE ASKED TO PROVIDE A NUMBER OF DIFFERENT INFORMATION SUCH AS:

• NAME, DATE OF BIRTH, HOME AND WORK ADDRESSES, PHONE NUMBER, EMAIL ADDRESS, AND CONTACT PREFERENCES.

• DEVICE IDENTIFIERS, IP ADDRESS, LOCATION DATA, AND PAYMENT DETAILS.

• PROFILE DETAILS AND PREFERENCES RELATED TO GROCERY SHOPPING.

IF YOU REACH OUT TO US, WE MAY RETAIN RECORDS OF YOUR COMMUNICATIONS FOR REFERENCE OR DOCUMENTATION PURPOSES.

WHEN YOU USE OUR APP TO MAKE PURCHASES OR COMPLETE TRANSACTIONS, WE MAY COLLECT INFORMATION RELATED TO THOSE ACTIVITIES. ADDITIONALLY, YOU MIGHT NEED TO SHARE PAYMENT OR FINANCIAL INFORMATION TO PROCEED WITH PLACING AN ORDER.

YOUR RESPONSE AND FEEDBACK TO THE ORDER CANCELLATION SURVEY WHEN YOU CANCEL THE ORDER YOU WILL BE ASKED THE REASON FOR CANCELLATION OF YOUR ORDER WHICH WILL BE COLLECTED AND ANALYZED TO IMPROVE OUR SERVICES.

3- HOW WE USE YOUR INFORMATION

WE USE YOUR PERSONAL INFORMATION WITH YOUR CONSENT TO ENABLE SUPPLIERS ON THE KARROT PLATFORM TO PROVIDE YOU WITH THEIR PRODUCTS AND SERVICES AS WELL TO ENABLE KARROT COMPANY TO ENHANCE ITS PRODUCTS AND SERVICES. YOUR PERSONAL INFORMATION IS USED TO KEEP YOU INFORMED ABOUT OUR LATEST PRODUCT UPDATES, SOFTWARE ENHANCEMENTS, AND UPCOMING EVENTS. IF YOU PREFER NOT TO RECEIVE THESE UPDATES, YOU CAN OPT OUT AT ANY TIME THROUGH EMAIL.

WE MAY USE THE INFORMATION YOU PROVIDED TO CONTACT YOU FROM TIME TO TIME TO PROVIDE YOU WITH IMPORTANT INFORMATION, REQUIRED NOTICES MARKETING PROMOTIONS. THIS INCLUDES IMPROVING USER EXPERIENCE, ENSURING SMOOTH OPERATIONS, AND PREVENTING FRAUD AND SECURITY THREATS. WE MAY ALSO USE YOUR DATA FOR ACCOUNT AND NETWORK SECURITY PURPOSES TO SAFEGUARD OUR PLATFORM FOR ALL USERS. ANY DATA USED FOR FRAUD PREVENTION IS STRICTLY LIMITED TO WHAT IS NECESSARY AND ALIGNS WITH OUR LEGITIMATE INTEREST IN PROTECTING CUSTOMERS AND TRANSACTIONS.

USING THE INFORMATION IN ANY OTHER MANNER DESCRIBED AT THE TIME IT IS PROVIDED. YOUR INFORMATION MAY BE USED FOR PURSUING ANY ADDITIONAL PURPOSE WITH YOUR EXPLICIT CONSENT.

ADDITIONALLY, WE MAY USE YOUR INFORMATION TO REACH OUT TO YOU ABOUT GOODS OR SERVICES OFFERED BY US OR THIRD PARTIES THAT WE BELIEVE MAY INTEREST YOU.

WE USE YOUR CONTACT INFORMATION TO SEND YOU UPDATES ABOUT YOUR ORDERS, INCLUDING CONFIRMATION EMAILS, DELIVERY STATUS NOTIFICATIONS, AND CUSTOMER SUPPORT COMMUNICATIONS.

WE MAY ANALYZE YOUR PURCHASE HISTORY AND PREFERENCES TO PROVIDE PERSONALIZED PRODUCT RECOMMENDATIONS AND SPECIAL OFFERS THAT MATCH YOUR INTERESTS.

YOUR INFORMATION HELPS US TO ENROLL YOU IN LOYALTY PROGRAMS, TRACK YOUR REWARDS, AND SEND YOU EXCLUSIVE PROMOTIONS AND DISCOUNTS.

SOME OF THESE COMMUNICATIONS ARE ESSENTIAL TO YOUR USE OF KARROT PLATFORM, YOU CANNOT OPT OUT OF RECEIVING THEM. THESES COMMUNICATIONS INCLUDE SENDING YOU IMPORTANT NOTIFICATIONS REGARDING YOUR ORDERS, PURCHASES, OR UPDATES TO OUR TERMS, CONDITIONS, AND POLICIES.

YOUR PERSONAL INFORMATION MAY ALSO BE USED FOR THE BELOW PURPOSES:

3.1. LEGAL AND SECURITY PURPOSES:

• TO COMPLY WITH LEGAL OBLIGATIONS, SUCH AS TAX AND ACCOUNTING REQUIREMENTS.

• TO PROTECT OUR RIGHTS, PRIVACY, SAFETY, OR PROPERTY, AND/OR THAT OF OUR USERS AND OTHERS.

• TO DETECT, PREVENT, AND ADDRESS FRAUD, SECURITY BREACHES, AND OTHER POTENTIALLY HARMFUL OR ILLEGAL ACTIVITIES.

3.2. BUSINESS OPERATIONS:

· TO CONDUCT DATA ANALYSIS, AUDITS, AND RESEARCH TO IMPROVE OUR SERVICES AND DEVELOP NEW FEATURES.

· TO FACILITATE BUSINESS TRANSACTIONS, SUCH AS MERGERS, ACQUISITIONS, OR ASSET SALES, WHERE PERSONAL INFORMATION MAY BE TRANSFERRED AS PART OF THE TRANSACTION.

3.3. THIRD-PARTY SERVICES:

· TO SHARE INFORMATION WITH THIRD-PARTY SERVICE PROVIDERS WHO PERFORM SERVICES ON OUR BEHALF, SUCH AS PAYMENT PROCESSORS, DELIVERY SERVICES, AND MARKETING PARTNERS. THESE THIRD PARTIES ARE CONTRACTUALLY OBLIGATED TO PROTECT YOUR INFORMATION AND USE IT ONLY FOR THE PURPOSES FOR WHICH IT WAS DISCLOSED.

4- COOKIES AND OTHER TRACKING TECHNOLOGIES

WE USE COOKIES AND SIMILAR TRACKING TECHNOLOGIES TO TRACK THE ACTIVITY ON OUR APP AND STORE CERTAIN INFORMATION. COOKIES ARE FILES WITH A SMALL AMOUNT OF DATA THAT ARE COMMONLY USED AS ANONYMOUS UNIQUE IDENTIFIERS. THESE ARE SENT TO YOUR BROWSER FROM THE WEBSITES THAT YOU VISIT AND ARE STORED ON YOUR DEVICE.

4.1. TYPES OF COOKIES WE USE:

• ESSENTIAL COOKIES: THESE COOKIES ARE NECESSARY FOR THE APP TO FUNCTION AND CANNOT BE SWITCHED OFF IN OUR SYSTEMS. THEY ARE USUALLY ONLY SET IN RESPONSE TO ACTIONS MADE BY YOU WHICH AMOUNT TO A REQUEST FOR SERVICES, SUCH AS SETTING YOUR PRIVACY PREFERENCES, LOGGING IN, OR FILLING IN FORMS.

• PERFORMANCE COOKIES: THESE COOKIES ALLOW US TO COUNT VISITS AND TRAFFIC SOURCES SO WE CAN MEASURE AND IMPROVE THE PERFORMANCE OF OUR APP. THEY HELP US TO KNOW WHICH PAGES ARE THE MOST AND LEAST POPULAR AND SEE HOW VISITORS MOVE AROUND THE APP.

• FUNCTIONAL COOKIES: THESE COOKIES ENABLE THE APP TO PROVIDE ENHANCED FUNCTIONALITY AND PERSONALIZATION. THEY MAY BE SET BY US OR BY THIRD-PARTY PROVIDERS WHOSE SERVICES WE HAVE ADDED TO OUR PAGES.

4.2. HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES:

• TO PROVIDE AND IMPROVE OUR SERVICES:

• TO REMEMBER YOUR PREFERENCES AND SETTINGS, SUCH AS LANGUAGE PREFERENCES AND LOGIN INFORMATION.

• TO KEEP YOU SIGNED IN AND MAINTAIN YOUR SESSION.

• TO PROVIDE YOU WITH A PERSONALIZED EXPERIENCE BY UNDERSTANDING YOUR USAGE PATTERNS AND PREFERENCES.

• ANALYTICS AND PERFORMANCE:

• TO ANALYZE HOW OUR APP IS USED AND TO MONITOR ITS PERFORMANCE.

• TO GATHER DEMOGRAPHIC INFORMATION ABOUT OUR USER BASE AS A WHOLE.

• TO IDENTIFY AND FIX TECHNICAL ISSUES AND IMPROVE THE OVERALL USER EXPERIENCE.

4.3. MANAGING COOKIES:

YOU CAN CONTROL AND MANAGE COOKIES IN VARIOUS WAYS. PLEASE NOTE THAT REMOVING OR BLOCKING COOKIES CAN IMPACT YOUR USER EXPERIENCE AND SOME FUNCTIONALITY MAY NO LONGER BE AVAILABLE.

4.4. OTHER TRACKING TECHNOLOGIES:

• WEB BEACONS: WE MAY ALSO USE WEB BEACONS, WHICH ARE SMALL GRAPHIC FILES THAT CONTAIN A UNIQUE IDENTIFIER THAT ENABLE US TO RECOGNIZE WHEN SOMEONE HAS VISITED OUR APP OR OPENED AN EMAIL THAT WE HAVE SENT THEM.

5- DISCLOSURE OF INFORMATION:

WE VALUE YOUR PRIVACY AND ARE COMMITTED TO PROTECTING YOUR PERSONAL DATA. THIS SECTION OUTLINES HOW WE DISCLOSE INFORMATION COLLECTED THROUGH OUR APP.

UNDER SPECIFIC CIRCUMSTANCES, KARROT MAY SHARE CERTAIN PERSONAL INFORMATION WITH THIRD PARTIES TO FACILITATE THE SERVICES YOU REQUEST. THIS MAY INCLUDE PROCESSING GROCERY ORDERS WITH SUPPLIERS, IMPROVING OUR PLATFORM, AND ENSURING THE EFFICIENT DELIVERY OF PRODUCTS.

5.1. THIRD-PARTY SERVICE PROVIDERS

WE MAY SHARE YOUR INFORMATION WITH THIRD-PARTY SERVICE PROVIDERS WHO PERFORM SERVICES ON OUR BEHALF, SUCH AS:

• ANALYTICS AND PERFORMANCE MONITORING: TO HELP US UNDERSTAND HOW OUR APP IS USED AND TO IMPROVE USER EXPERIENCE.

· SERVICE PROVIDERS: KARROT COLLABORATES WITH GROCERY SUPPLIERS AND OTHER SERVICE PROVIDERS TO ENSURE SMOOTH ORDER FULFILLMENT, CUSTOMER SUPPORT, AND PLATFORM IMPROVEMENTS. THESE PARTNERS MAY BE RESPONSIBLE FOR PROCESSING ORDERS, DELIVERING PRODUCTS, MANAGING CUSTOMER INQUIRIES, OR CONDUCTING SATISFACTION SURVEYS. ALL THIRD-PARTY SERVICE PROVIDERS ARE REQUIRED TO HANDLE YOUR INFORMATION SECURELY AND IN COMPLIANCE WITH APPLICABLE REGULATIONS.

· PAYMENT PROCESSING: PURCHASES MADE THROUGH THE KARROT APP ARE PROCESSED VIA SECURE THIRD-PARTY PAYMENT PROVIDERS. WHILE KARROT DOES NOT STORE YOUR FULL PAYMENT DETAILS, WE WORK WITH REPUTABLE PAYMENT PROCESSORS TO HANDLE TRANSACTIONS SAFELY. YOUR PAYMENT INFORMATION IS SHARED DIRECTLY WITH THESE THIRD PARTIES IN ACCORDANCE WITH THEIR PRIVACY POLICIES. MOST PAYMENT PROCESSORS FOLLOW THE PCI-DSS STANDARDS SET BY VISA, MASTERCARD, AND OTHER FINANCIAL INSTITUTIONS TO ENSURE THE SECURE HANDLING OF PAYMENT DETAILS. KARROT’S CURRENT PAYMENT PARTNER IS MYFATOORAH.

• CUSTOMER SUPPORT: WE USE YOUR CONTACT INFORMATION TO COMMUNICATE WITH YOU THROUGH VARIOUS SUPPORT CHANNELS, INCLUDING EMAIL AND PHONE, TO PROVIDE TIMELY ASSISTANCE.

5.2. LEGAL REQUIREMENTS

IN CERTAIN SITUATIONS, KARROT MAY BE REQUIRED TO DISCLOSE PERSONAL INFORMATION DUE TO LEGAL REQUIREMENTS, LITIGATION, OR REQUESTS FROM GOVERNMENTAL AUTHORITIES. IF NECESSARY, WE MAY ALSO SHARE INFORMATION FOR MATTERS OF NATIONAL SECURITY, LAW ENFORCEMENT, OR OTHER PUBLIC INTEREST CONCERNS.

5.3. BUSINESS TRANSFERS

IN THE EVENT OF A MERGER, BUSINESS RESTRUCTURING, ACQUISITION, OR SALE OF ALL OR A PORTION OF OUR ASSETS, YOUR PERSONAL DATA MAY BE TRANSFERRED AS PART OF THAT TRANSACTION.

5.4. PROTECTION OF OUR RIGHTS

WE MAY DISCLOSE YOUR INFORMATION WHEN WE BELIEVE IN GOOD FAITH THAT DISCLOSURE IS NECESSARY TO:

• PROTECT OUR RIGHTS, PROPERTY, OR SAFETY AND THAT OF OUR USERS OR THE PUBLIC.

• INVESTIGATE POTENTIAL VIOLATIONS OF OUR TERMS AND CONDITIONS.

• DETECT, PREVENT, OR ADDRESS FRAUD, SECURITY, OR TECHNICAL ISSUES.

6- RETENTION OF PERSONAL INFORMATION

WE ARE COMMITTED TO ENSURING THAT YOUR PERSONAL INFORMATION IS RETAINED ONLY FOR AS LONG AS NECESSARY TO FULFILL THE PURPOSES FOR WHICH IT WAS COLLECTED, OR AS REQUIRED BY LAW.

WE RETAIN PERSONAL INFORMATION FOR THE DURATION NECESSARY TO ACHIEVE THE PURPOSES OUTLINED IN OUR PRIVACY POLICY, INCLUDING:

• PROVIDING SERVICES: TO DELIVER AND MAINTAIN OUR APP'S FUNCTIONALITY AND SERVICES.

• LEGAL COMPLIANCE: TO COMPLY WITH LEGAL OBLIGATIONS, SUCH AS RECORD-KEEPING REQUIREMENTS.

• DISPUTE RESOLUTION: TO RESOLVE DISPUTES AND ENFORCE OUR AGREEMENTS.

YOU HAVE THE RIGHT TO REQUEST THE DELETION OF YOUR PERSONAL INFORMATION UNDER CERTAIN CIRCUMSTANCES, SUCH AS:

• WITHDRAWAL OF CONSENT: IF YOU WITHDRAW YOUR CONSENT FOR PROCESSING YOUR PERSONAL INFORMATION.

• OBJECTION TO PROCESSING: IF YOU OBJECT TO THE PROCESSING OF YOUR PERSONAL INFORMATION AND THERE ARE NO OVERRIDING LEGITIMATE GROUNDS FOR THE PROCESSING.

• COMPLIANCE WITH LEGAL OBLIGATIONS: IF THE PERSONAL INFORMATION IS NO LONGER NECESSARY FOR COMPLIANCE WITH LEGAL OBLIGATIONS.

7- CHILDREN PRIVACY

INDIVIDUALS UNDER THE AGE OF 16 ARE PROHIBITED FROM CREATING THEIR OWN KARROT ACCOUNTS WITHOUT OBTAINING VERIFIABLE PARENTAL CONSENT. IN SUCH INSTANCES, A PARENT OR GUARDIAN MUST THOROUGHLY REVIEW KARROT’S TERMS & CONDITIONS AND PRIVACY POLICY BEFORE GRANTING THE CHILD ACCESS TO THE PLATFORM. IF WE DISCOVER THAT A MINOR’S PERSONAL DATA HAS BEEN COLLECTED WITHOUT PROPER CONSENT, WE WILL TAKE IMMEDIATE STEPS TO DELETE THE INFORMATION.

8- LOCATION INFORMATION

WE MAY COLLECT AND USE INFORMATION ABOUT YOUR LOCATION TO PROVIDE AND IMPROVE OUR SERVICES. THIS SECTION EXPLAINS HOW WE HANDLE YOUR LOCATION INFORMATION:

WHEN YOU USE OUR APP, WE MAY COLLECT PRECISE LOCATION DATA FROM YOUR DEVICE, SUCH AS GPS COORDINATES. THIS INFORMATION HELPS US PROVIDE LOCATION-BASED SERVICES, SUCH AS FINDING NEARBY STORES OR DELIVERING YOUR ORDERS TO THE CORRECT ADDRESS. YOUR LOCATION IS USED TO DELIVER YOUR ORDERS TO THE CORRECT ADDRESS. YOUR LOCATION IS ALSO USED SHOW YOU RELEVANT STORES, PRODUCTS, AND PROMOTIONS BASED ON YOUR LOCATION AND TO PROVIDE LOCATION-BASED FEATURES, SUCH AS FINDING NEARBY STORES OR TRACKING YOUR DELIVERY IN REAL-TIME.

9- CHANGES TO THE PRIVACY AND POLICY

WE MAY UPDATE OUR PRIVACY POLICY FROM TIME TO TIME TO REFLECT CHANGES IN OUR PRACTICES OR FOR OTHER OPERATIONAL, LEGAL, OR REGULATORY REASONS. ANY CHANGES WILL BE REFLECTED ON OUR APP AND WEBSITE, YOU ARE ADVISED TO REVIEW THIS PRIVACY POLICY PERIODICALLY FOR ANY CHANGES.